Artystraycats

Grow on the Go

General Terms and Conditions Artystraycats

Yvonne Otto/Artystraycats, Carrer de’s Ginebro 53A, E-07589 Capdepera

1. Applicability
2. Offers, service descriptions
3. Order process, conclusion of the contract
4. Revocation policy
5. Registration
6. Prices, delivery costs
7. Customs
8. Delivery, product availability
9. Terms of payment
10. Retention of title
11. Copyright and use of products
12. Product warranty, guarantee
13. Liability
14. Personal data
15. Closing remarks

1. Applicability

1.1. The business relationship between Yvonne Otto/Artystraycats, Carrer de’s Ginebro 53A, E-07589 Capdepera (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.

1.2. Please address any questions or complaints to our customer service per email to info@artystraycats.com.

 

2. Offers, service descriptions

The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer.

3. Order process, the conclusion of the contract


3.1. The customer is free to select the products of its choice from the vendor’s product range and gather them together in a so-called “basket” using the ‘Add to basket’ button. The customer can then proceed to their basket, amend its selection as required, and proceed to the final step in the order process.

3.2. When the customer clicks the place order (payment will be taken) button, the customer makes a binding request to buy the goods currently in his/her basket. Before order placement, the customer can view and amend his/her order data at any time and can also use the browser’s back function to return to the basket or end the order process. Essential entries are marked with an asterisk (*).

3.3. The vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the print function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance. A binding purchase contract is only deemed to be concluded if the vendor dispatches or hands over the product ordered to the customer within 2 days or confirms the dispatch of the product ordered within 2 days by sending the customer a second email, order confirmation, or an invoice.

3.4. If the products the vendor supplies to the customer are made to measure, then the customer has no rights of cancellation in case of mind changing.

4. Revocation policy


4.1. Due to the custom, print-on-demand nature, of the products, the vendor cannot accept returns or offer exchanges for any printed product in the shop. As the vendor doesn’t offer returns and exchanges, please let the vendor know by contacting the vendor at info@artystraycats.com, if there’s something wrong with your order.
When the customer checks out, he/she is agreeing to the vendor’s terms and conditions and therefore there will be fees the vendor will charge should the customer go through his/her credit card issuer and try to get a refund that way.

4.2. In case of damaged replacement items, the vendor offers the customer a full refund. Any defects or errors on the vendor’s side will result in a replacement at no charge. The vendor typically does not accept returns due to user error such as incorrect selection of sizes, designs, colours, etc. If any of these apply, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact the vendor by email at info@artystraycats.com with full evidence within 24 hours after the product is received. As soon as evidence is verified by the vendor, the vendor decides if the customer needs to reship the item or not and will provide the customer with a return address. If the customer decides to reship the item without the vendor’s procedure confirmation, the costs for the shipping is on the customer’s side. If the customer returns an item, he/she should consider using a trackable shipping service or purchasing shipping insurance. The vendor doesn’t guarantee the receiving of the customer’s returned item.

Any claims for after-sale issues such as misprinted/damaged/ defective items must be submitted within 30 days after the product is received. The customer needs to send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact the vendor by email at info@artystraycats.com with full evidence. The vendor won’t offer exchange for orders delivery over 1 month.

According to the vendor’s limitation of liability terms, the vendor is not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.

Please be aware of the fact, that little color and size differenciations caused when printing, producing the product may not be avoided.

4.3. The customer has the right to cancel the contract where the vendor changed the terms of the contract.

4.4. The customer has the right to cancel the contract in case the goods are defective or misdescribed.

4.5. The right to cancel the contract does not apply for digital content, the supply of digital content not supplied on a physical medium. Only you are entitled for replacement or refund, if the digital content is not of satisfactory quality, not fit for the given particular purpose or not as described by the vendor.

4.6. In case of cancellation, the customer needs to ensure, that the work is packaged appropriately and that it is well protected. Ideally, the original packaging in which the item was delivered, including all protective material, should be used. The vendor reduces the refund of the price to reflect any reduction in the value of the product if this has been caused by improper handling of the products. Goods that cannot be returned as packages will be picked up from the customer’s address. To ensure quick processing, please send an email to info@artystraycats.com.

 

5. Registration


5.1. Minors are not permitted to register.

5.2. The vendor must ask that all information requested upon registration is entered completely and correctly.

5.3. Where registration is completed with respect to a legal person, registration may only be made by a natural person with the necessary authority. This person must be named.

5.4. Should any or all of the information indicated at registration subsequently change, it shall be incumbent upon you to correct the information without delay.

 

6. Prices, delivery costs

6.1. All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate.

6.2. If the domestic or foreign VAT identification number of the orderer cannot be validated as part of the qualified confirmation request via the VAT Information Exchange System of the European Commission (VIES), or if the customer has not provided their VAT identification number while placing the order, the order will be invoiced with VAT, also in case of cross-border delivery. The risk of non-validation of the indicated VAT identification number shall be borne by the customer if this is based on circumstances beyond the responsibility of ArtyStrayCats.

6.3. The vendor charges delivery costs in addition to the prices indicated. Delivery costs are clearly explained to the customer and stated during the order process itself.

7. Customs

An additional customs and tax fee can occur on international orders. This fee is not in the vendor’s control and is assessed by the customer’s local customs office. Customs policies vary widely for every country, as a consequence it is in the customer’s responsibility to check with his/her local customs office directly to see,
if duties and taxes are applied to the purchases.

8. Delivery, product availability


8.1. The vendor is entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments, except the delivery costs, already made by the customer will be refunded without delay.

8.2. The vendor is entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the material needed. If this situation arises the vendor will inform the customer without delay. If the customer does not wish to be supplied with a comparable product, the vendor will refund any payment already received to the customer without delay.

8.3. Customers are notified of delivery periods and restrictions and in the respective product description. The customer will receive a tracking link via email when the order ships out. The shipping time depends on the customer’s location and is an estimation. The fulfillment times mentioned in the shop may be longer under actual circumstances than the timeframes mentioned and may continue to increase until things get back to normal. The producer are seeing delays in their supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

8.4. Shipments that go unclaimed are returned to the vendor and the customer will be liable for the cost of its reshipping.

9. Terms of payment


9.1. The customer is free to select one of the available payment types during the order process; its selection is made prior to completion of the order process. Customers are informed about available payment types.

9.2. If third-party providers are commissioned to process the payment (e.g. PayPal), the general terms and conditions operated by those providers apply.

10. Retention of title


The vendor retains the title of the goods supplied until such time as full payment has been made.

11. Copyright and use of products


The copyright remains with the vendor. The purchased products are only allowed for personal use.

12. Product warranty and guarantee


12.1. The vendor offers a warranty as required under statutory regulations according to the Consumer Rights Act 2015.

12.2. If customer’s products are faulty, he/she can get a refund up to 30 days.

12.3. If customer’s products do not last a reasonable length of time, he/she may be entitled to some money back up to 6 years.

12.4. The papers, dyes, chemicals, and other materials used in the manufacturing processes may, like other dyes, show trivial changes over time. These changes may be different from one production batch to another. Such discrepancies in product characteristics shall not form a sufficient basis for a defect.

12.5. The goods supplied by the vendor are only subject to a guarantee if the customer was expressly informed of such a guarantee and the terms thereof prior to the commencement of the order process.

13. Liability

13.1. The vendor is liable without restriction if the damage was caused with wilful intent or gross negligence.

13.2. The vendor does not exclude or limit its liability in any way to customers where it would be unlawful to do so. This includes liability:
(a) for death or personal injury due to the vendor’s (or its employees) negligence, agents or subcontractors; and
(b) for breach of the customer’s legal rights in relation to the products, including the right to receive products which are as described and match the information the vendor provided to the customer and any sample or model seen or examined by you, of satisfactory quality, fit for any particular purpose made known to us, supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.

13.3. The vendor is not liable for business losses. The vendor only supplies the products for domestic and private use.

14. Personal data

All information can be found in the vendor’s Privacy policy.

15. Closing remarks

15.1. The legal domicile and place of fulfilment is the vendor’s headquarter insofar as the customer is a business person, a legal entity under public law, or a special asset under public law.

15.2. The language of the contract is English.

15.3. European Commission consumer platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

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